It is very important that in times of an emergency, communities have rapid and easy access to the emergency services so that emergencies can be quickly reported and emergency services can rapidly respond.

Every fire brigade service should be equipped with a suitable call taking and dispatching centre (Communications Centre), and appropriate facilities to enable rapid communication with units responding to emergencies and operating at a fire or other incident

These include the following:

a fully equipped 24 hour Communications Centre
Electronic Occurence Book (OB)
a suitable number of telephone lines
a two — way radio communication network

voice logging on emergency lines and two — way radios
vehicle tracking system

Electronic logging of all information relating to calls and incidents handled,

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